IT Major emerges as top global outsourcer delivering “Quality” and “Flexibility’’ in IT outsourcing contracts in a study by leading independent sourcing advisory firm, Equaterra incorporating Morgan Chambers, Bangalore, India and London, UK, January 22, 2008
Wipro Technologies, the global IT Services Division of Wipro Limited (NYSE: WIT) today announced that it has topped key areas in the UK Outsourcing Service Provider Performance Study 2007 undertaken by Equaterra, an independent sourcing advisory firm. According to the study, quality and flexibility emerged as the two most important attributes influencing customer satisfaction in IT outsourcing, and the study shows the Wipro Technologies top the rankings in both these parameters, ahead of other global and Indian counterparts.

Wipro has also shown the highest level of quality improvement and greater flexibility in contracts as compared to 2006. Wipro also ranks second in overall satisfaction levels, ahead of industry peers.

The survey also mentions that more than 90% of Wipro’s customers would recommend Wipro as a partner for outsourcing, based on their current experience with the IT major.

Kees Nijenhuis, Senior Vice President, Wipro Technologies - Europe said, “We are delighted with the outcome of the survey. Wipro scores very high in almost every category of the Key Performance Indicators that our UK Customers feel strongly about. Our pursuit has always been to achieve higher quality standards and more customer focus. To see our initiatives rewarded through these results in the report is an achievement that we are very proud of.

Sridhar Vedala, Director - Global Sourcing and APAC, Equaterra said 'Global sourcing is bringing about a dramatic transformation to the outsourcing landscape. Wipro is one of the key players driving this transformation. The results clearly indicate that the Wipro’s focus extends beyond bringing about cost savings to ensuring high levels of customer satisfaction through improvement in productivity and innovation.'

The study, undertaken annually, evaluates £34 billion worth of UK IT sourcing contracts. This is equivalent to three – quarters of the total current UK IT sourcing market and covers more than 110 unique client-provider relationships and twenty service providers.

The ‘Outsourcing Service Provider Performance Study 2007’, researched 320 of the top IT spending organizations in the UK and explored their perceptions of their outsourcing providers, their satisfaction with performance and their plans for future contracts. Study participants were senior level representatives (CFO, CIO or their direct report) within client companies, who outsource all or part of their IT functions and processes.

Though the study does indicate that the proportion of budget spent on outsourcing remain consistent with 2006, Equaterra predicts the market has major growth potential with 54% of organizations indicating that they are looking to outsource more in future and 13% of organizations indicating they will start outsourcing.

Lee Fields, Head of Wipro’s Global Programs Team said “The study clearly positions Wipro as one of the most preferred outsourcing partners in UK and recognizes the investments we have been making in areas like building a robust governance model and providing greater contract flexibility and engaging highly skilled staff to understand and manage complex large IT projects. I am very happy that our customers think that we are well aligned with their strategic sourcing objectives as Wipro intensifies its focus on large and strategic multi-year sourcing contracts.

This report further supports the 2006- 07 survey findings by Equaterra, which indicated that Indian Service Providers are steadily increasing their profile and popularity amongst UK IT decision makers. The latest research shows that they have made even greater strides in the past twelve months, establishing themselves as very serious competitors for the major US and European Outsourcing providers, with four out of the top five service providers ranked in client satisfaction, being Indian-based companies.

Wipro was amongst the first Indian service provider to tap into the European market. Currently, around 30% of the company’s global IT services revenues come from Europe.

About Wipro
Wipro Technologies, a division of Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services organization globally. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, Information Systems outsourcing, package implementation, software application development and maintenance services to corporations globally.

In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADS are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.

For more information, please visit our websites at www.wipro.com, www.wiprocorporate.com

Media Contacts:
India:
Sanjeeth Boloor
Wipro Technologies
+91- 9845294767
sanjeeth.boloor@wipro.com

Subramaniam
Gutenberg PR
+91 9945688111
subra@gutenbergpr.com

Ranjani S Roy,
Gutenberg Communications,
+91 9886377941,
ranjani@gutenbergpr.com

Sunanda Sanganeria,
Gutenberg Communications,
+91 9811553623,
sunanda@gutenbergpr.com

US
Lavanya DJ
Gutenberg PR
+ (212).239.8740
lavanya@gutenbergpr.com

UK
Rahul Kadavakolu
+44 792 020 5496
rahul.kadavakolu@wipro.com

Forward-looking and cautionary statements
Certain statements in this release concerning our future growth prospects and our ability to successfully complete and integrate potential acquisitions are forward looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding our ability to integrate and manage acquired IT professionals, our ability to integrate acquired assets in a cost effective and timely manner, fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, , liability for damages on our service contracts, the success of the companies in which Wipro has made strategic investments, withdrawal of fiscal governmental incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. Wipro may, from time to time, make additional written and oral forward looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. Wipro does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company. For further information, please visit our websites at www.wipro.com, www.wiprocorporate.com and www.wipro.in