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Quality is fast becoming a word customers want to hear more often than they used to before. No longer is Quality perceived to be just a buzzword in the corporate aisles, it’s touching our customer’s lives in more ways than we can imagine.
The term Six Sigma is synonymous with world-class quality. Sigma is a statistical expression that indicates how defect free a process or a product is. It indicates the level at which the process is performed. Higher the Sigma level, lower the number of defects. For Example: If our defect rate is at Three Sigma level, we make 66,807 mistakes. At Six Sigma level, the defect rate drops to 3.4 mistakes in a million, an improvement of more than 20,000 times.
Six Sigma, in broad terms, is the methodology to get breakthrough improvements in products and processes, thereby ensuring Customer Satisfaction, Employee satisfaction and Business financial success.
Six Sigma in Wipro is an umbrella initiative covering all Business Units and divisions. It was adopted so that we could transform ourselves into a world-class organization. This means
- Have our products and services meet global benchmarks
- Ensure robust processes within the organization
- Consistently meet and exceed customer expectations
- Make Quality a culture within
The methodologies under Six Sigma covers all areas of the business such as Design & development, Manufacturing, Service and all transactional processes. The Six Sigma methodology brings in a strong data culture and statistical analysis at all levels of the organization. It forces the organization to make decisions based on metrics and measurements that are called Management by facts.
Successful implementation of Six Sigma within Wipro has taught us several aspects, which can help other organizations significantly if they decide to embrace Six Sigma as their vehicle for change and transformation.
Our experience of implementing Six Sigma in diverse areas such as Manufacturing locations, Services business, Transactional processes (Non manufacturing / Non technical) and Software development makes us a unique players in this field. Our consultants are all senior Black Belts who are the successful practitioners of Six Sigma. We have significantly adapted Six Sigma to Indian conditions.
In case you are interested to know how Six Sigma can transform your organization write to us at mission.quality@wipro.com.
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