• It is valued by all - whether a Customer or a fellow employee.
• It is enduring.
• It creates trust and dependability.
• It brings home sincerity.
• It brings in a sense of fair play.
  

• Honouring written, oral or even implicit commitments and fulfilling them.
• Ensuring all our actions can stand not only public scrutiny,
  but also self-scrutiny. There can be no double-dealing.
• Being consistent, transparent and proactive in
  all internal / external communication.
• Resolving internal conflicts to keep up commitments
  to Customers and employees.
• Being frank about the shortcomings or defects in products,
  people or processes. Deriving satisfaction by contributing to what is expected of oneself.
• Being ethical beyond doubt. Anything gray is black.
• Telling the truth; whether good or bad.
• Being truthful to yourself, which in part contributes to your honour.

• Sharing only the good side and avoiding the bad side when providing information to Customers or Wiproites
• Compromising on Values to achieve goals.
• Being loyal to a person rather than to one’s function, role and the organisation.
• Compromising on the law of the land to achieve short-term results.
• Not taking personal accountability for failures.

Paradoxes:

1. 1. Geeta asked, “I think this is really great. But, in a practical situation, it could be counterproductive. Like someone asking for a bribe to give a reserved
   seat. What do we do then?”
   
   Naren replied. “Adequate planning often prevents the necessity of having to do things urgently and getting into a situation of compromise in the first place.
   But, in any case, there is absolutely no question of giving a bribe. This applies
   even in a personal situation. Integrity and Values cannot be different in personal
   and professional life. It is a 24 hour, 365 day issue.”
   
   
2. 2. David asked. “But in other situations, things could become difficult. For instance, if a government officer has threatened action for some relatively minor non-compliance and is asking for a favour. If we do not grant the favour, we may have to face
   the consequences.”
   
   Naren replied. “First explore if we can diffuse the situation by immediate compliance. If this does not help, accept the penalty, pay the fine and move on. Simultaneously, we need to explore how we can proactively prevent such an incident from arising in future.”
   
   “When it comes to Integrity there can be no question of bending the rule, even a little. Otherwise, there will be no end to bending rules.”
   
   
3. “You said that delivering on commitment is a matter of Integrity,” said Iqbal. “Should we make conservative commitments, so that we always meet them without being at any risk?”
   
   Naren replied. “A commitment once made, has to be met and respected. At the same time, we must constantly explore what more we can do for the Customer. Because if we do not stretch, someone else will. So while meeting commitments, it is absolutely necessary to stretch ourselves to delight the Customer and develop our business in new areas.”
   
   
4. Geeta asked, “I have a simpler situation. I am dealing with the company photographer on the job. He has offered to shoot free for one of the ceremonies at home. In fact, he would do this for many managers in my last company. Should I accept the offer?”
   
   Naren retorted. “Why should one take services from anyone without paying for them? One must pay for the services one receives. Never put yourself in a position that makes you vulnerable to oblige another person with an undue request later on. It is easy and tempting to take such obligations, but very tough dealing with them later. We are clear that if services of this kind are accepted, it will be seen as a ‘favour’ from a business associate and will amount to a breach of Integrity.”